superhoki Casino & Sportsbook FAQ

Account opening on superhoki requires five steps. First, visit our registration page and enter your username, email, password, and mobile number. We send a verification link to your email — click it within 24 hours to confirm. Next, you complete KYC verification by uploading a government ID and proof of address. Our team reviews these documents within 24 hours. Once verified, you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer. Your account is then active for live-dealer tables, football betting on Liga 1 and Piala AFF, slots, and esports markets. Email verification alone does not unlock deposits — KYC must complete first.

KYC verification on superhoki requires two documents. First, a government-issued photo ID such as a passport, national ID card (KTP), or driver's license. Second, proof of address dated within the past three months — a utility bill, bank statement, or rental agreement showing your name and address. Both documents must be clear, legible, and match the name and personal details you provided during registration. Upload them via our secure document portal. Our team reviews submissions within 24 hours, typically during business days. If documents are rejected, we notify you via email with the reason and allow you to resubmit. Do not send originals by post — we accept scanned or photographed copies only.

Our live chat team is available seven days a week. Support hours are 08:00 to 22:00 Jakarta time (UTC+7). Outside these hours, you can submit a ticket via our contact form or email [email protected], and we will respond within 4 hours during the next business window. During major tournaments like Liga 1 and Piala AFF matches, chat volume may increase and wait times may extend. We respond in both English and Indonesian. If you need urgent help outside chat hours, email us directly — we monitor email around the clock and prioritize account security issues.

Yes, superhoki accepts bank transfers from mobile banking, local payment, online payment, and e-wallet. During deposit, select "Bank Transfer" and choose your bank. We provide an account number and unique reference code. Transfer funds from your bank account to our superhoki merchant account using the reference code. Bank transfers typically complete within 24 hours on business days. Transfers initiated during weekends or holidays may take longer. E-wallet methods like mobile banking, local payment, online payment, and e-wallet are often faster, completing within minutes. If your transfer does not appear after 24 hours, contact our support team with your transaction reference and bank confirmation receipt.

If a deposit or withdrawal transaction fails, check your bank or e-wallet app first to see if funds were deducted. If money left your account but did not reach superhoki, contact your payment provider immediately. If the transaction was declined at our end, we display an error message explaining why — common reasons are insufficient funds, incorrect account details, or temporary service unavailability. For e-wallet deposits via mobile banking, local payment, or online payment, retry immediately or wait subject to verification before attempting again. For bank transfers during Idul Fitri, Idul Adha, or other holidays, expect delays of up to 3 business days. Email our support team with your transaction reference, payment method, and date. We investigate and process refunds or corrections within 48 hours.

RTP (Return to Player) is a percentage showing how much a slot game pays back to players over a long series of spins. For example, an means the game returns 96 cents on average for every 100 cents wagered — the remaining non-specific info is the operator margin. RTP is a statistical average calculated over thousands of spins and does not guarantee individual session results. Games like Sweet Bonanza and Gates of Olympus typically have RTP values between non-specific info and non-specific info. Higher RTP slots offer better long-term odds but do not predict short-term wins or losses. Every spin outcome is determined by a certified random-number generator. You can see the RTP for each game in the game info section on superhoki before you play.

Promotion codes are entered during deposit or in your account settings under "Promotions." If you have a code for a special bonus offer, paste it into the promotion-code field at checkout and click "Apply." The system validates the code instantly — if valid, the bonus amount is shown before you confirm the deposit. Not all promotions allow code entry; some are automatic for new accounts. Read the promotion terms carefully to understand playthrough requirements, eligible games, and validity period. If a code is rejected, verify it is spelled correctly, not expired, and applicable to your account status. Contact our support team if you believe a valid code should work.

To request data deletion, email our support team at [email protected] with the subject "Data Deletion Request." Include your full name, username, registered email, and a e-walletef reason. We will respond within 7 business days with next steps. Note that we must retain certain transaction records and KYC documents for legal and anti-money-laundering compliance — these cannot be deleted. However, we can remove personal profile data, contact history, and optional information. Your withdrawal history and account statement must be retained for 5 years per financial regulations. Once your data-deletion request is approved, your personal details are removed from active systems, though archived records may persist in backup storage for up to 12 months. See our Privacy Policy for full details on data handling.