superhokiTerms of Use

These terms govern your use of superhoki—our online sportsbook and live-dealer platform. By opening an account on superhoki, you accept all conditions outlined here. Our service is available only where local law permits online gaming; you are responsible for confirming that access from your jurisdiction is lawful.

We operate superhoki to provide sportsbook betting (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, and esports markets. All activity runs through a single account funded via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian bank transfer. Deposits, withdrawals, and winnings are processed according to the terms below.

This page covers account eligibility, deposit and withdrawal procedures, bonus rules, dispute resolution, and our rights to modify or suspend service. Read each section carefully before committing funds to your superhoki account.

Account Terms and Eligibility

Who Can Open a superhoki Account

You must be at least 18 years old or the legal age in your jurisdiction, whichever is higher, to open and maintain a superhoki account. You must provide accurate personal information (name, email, phone, address) during registration. Providing false information violates our terms and may result in account suspension or permanent closure.

You are responsible for keeping your login credentials secure. Do not share your password with anyone. If unauthorized access occurs, contact our support team immediately. We will not refund losses incurred by unauthorized use of your account if you failed to report the compromise promptly.

Each person may operate only one superhoki account. Creating multiple accounts, sharing accounts, or using accounts on behalf of someone else is prohibited. We reserve the right to close duplicate accounts and forfeit any balances without refund.

Deposits and Payment Methods

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits via e-wallet settle instantly; bank transfers clear within 24 business hours. No deposit carries a markup or fee from superhoki.

The minimum deposit amount is displayed on our deposit page and may vary by payment method. You may set personal account preferences through your account settings. We do not impose mandatory maximum limits, but we reserve the right to refuse exceptionally large deposits if we suspect money-laundering risk.

All deposits are final and non-refundable. Once funds enter your superhoki account, they become your account balance and are subject to our betting and gameplay terms. You cannot reclaim a deposit as a refund unless the transaction failed (in which case the funds return to your payment method automatically).

Withdrawals and KYC Verification

Your first withdrawal from superhoki requires Know-Your-Customer (KYC) verification. Upload a clear photo of your ID (Kartu Tanda Penduduk, passport, or driver's license) and proof of address (utility bill, bank statement dated within 3 months, or rental agreement). Our compliance team reviews submissions within 24 business hours and notifies you of approval or required corrections.

Once verified, all future withdrawals process without re-verification. Withdrawals to e-wallet (mobile banking, local payment, online payment, e-wallet, mobile banking) settle within 4–8 hours. Withdrawals to bank accounts (local payment, online payment, e-wallet, mobile banking) clear the next business day. We do not charge withdrawal fees; your payment provider may apply their own.

Minimum withdrawal amounts are set per payment method and displayed on our withdrawal page. We reserve the right to reject withdrawals that do not meet anti-money-laundering or compliance standards. If a withdrawal is declined, we will contact you with the reason.

Betting Terms, Bonuses, and Dispute Resolution

Sportsbook and Live-Dealer Rules

All sportsbook bets on superhoki settle based on official results from the relevant governing body (Liga 1, Piala AFF, Premier League, etc.). For live-dealer games, outcomes are determined by real equipment operated in certified studios and audited by third parties. We do not guarantee any particular outcome, and no bet, spin, or hand is guaranteed to win.

Bets placed on superhoki are wagers on the outcome of an event. Once a bet is confirmed, it cannot be cancelled or amended. You acknowledge that all wagers carry risk and may result in the loss of your stake.

If a match or game is cancelled, postponed, or abandoned before completion, our settlement rules apply as listed on each market page. For example, a postponed Liga 1 match may void all bets or be rescheduled for settlement on the rearranged date. Check the specific market terms before confirming your bet.

Bonus and Promotional Terms

Any bonus, free bet, or promotional credit offered on superhoki is subject to specific terms of use. Bonuses are non-withdrawable until wagering requirements are met; the exact requirement is stated when the bonus is credited. Bonuses may expire if unused within a specified period (typically 7–30 days). Abuse of bonuses (placing hedging bets to extract value, collaborating with other accounts, or exploiting system errors) will result in forfeiture of the bonus and possible account closure.

Dispute Resolution

If you believe a bet was settled incorrectly or a game outcome was unfair, contact our support team within 7 days of the event with details (bet ID, match/game reference, timestamp). We will review game logs and settle discrepancies according to our records. If we confirm an error, we will correct your account balance immediately.

We will not reverse settled bets based on prediction error or change of mind. Disputes must allege a factual settlement error, system failure, or violation of our published rules.

Account Suspension and Closure

We reserve the right to suspend or close your superhoki account if you violate these terms, including: providing false information, creating duplicate accounts, engaging in fraud, exploiting system errors, or betting in prohibited jurisdictions. Upon suspension, all account balance may be forfeited and no withdrawals will be processed.

If you request account closure, we will close your account and hold any balance for 30 days. After 30 days, unclaimed balances may be donated to charity or retained by superhoki. You may request reinstatement within this period; after 30 days, reinstatement may not be possible.

Jurisdiction and Modifications

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. Your use of superhoki from a prohibited jurisdiction is a violation of these terms and may result in account closure and forfeiture of funds.

We may modify these terms at any time by posting updated terms on this page. Continued use of superhoki after modification constitutes acceptance of the new terms. If you disagree with changes, you may close your account and request withdrawal of your balance (subject to verification and processing delays).

Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages (including loss of profits, business, or opportunity) resulting from your use of superhoki or any technical failure, system error, or service interruption. Our total liability to you is limited to the balance in your superhoki account at the time of the claim.

Support and Complaints

Our support team is available in English and Indonesian via live chat and email. Response time averages under 4 hours during business days. If you have a complaint, report it to our support team first. We will investigate and respond within 7 business days. If you are unsatisfied with our response, you may escalate to our management team for final review.

1. Register your superhoki account

   Provide accurate personal information and set a secure password.

2. Deposit via your payment method

   Fund your account using DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer.

3. Place bets or play games

   Use your balance to wager on sportsbook, live tables, or slots on superhoki.

4. Withdraw after KYC verification

   Complete ID and address verification; all future withdrawals bypass re-verification.

By using superhoki, you accept all terms outlined above. If you have questions about our terms, contact our support team. We operate in accordance with the laws of supported jurisdictions and reserve all rights to modify, suspend, or terminate service as stated here. Your continued use of superhoki signifies your agreement to these conditions.