superhoki Privacy Policy

This page describes what we collect when you use superhoki and how we keep that data protected. Our privacy practices reflect standard industry safeguards: encryption for sensitive information, restricted access to personal data, and transparent disclosure of how we handle your account details.

When you register on superhoki, deposit funds, place bets, or play live games, we collect information necessary to operate your account, process payments, and comply with local regulation. We do not sell your data to third parties. We share information only with payment processors, compliance partners, and support staff who need it to serve you.

We recognize that online privacy matters. This policy sets out our commitments in plain language.

What We Collect on superhoki

Account Registration Data

We collect your email address and phone number when you open your superhoki account. You set your own password. These details let us authenticate your login, send account notifications, and contact you if we detect suspicious activity.

We store your password in encrypted form. We never see your plain-text password; only the encrypted hash is retained. If you forget your password, we send a reset link to your registered email.

Know Your Customer (KYC) Information

On your first withdrawal, we ask for proof of identity and address. We collect a photo of your ID (Kartu Tanda Penduduk, passport, or driver's licence) and a utility bill, bank statement, or rental agreement. These documents verify your identity and comply with anti-money-laundering rules.

We store KYC documents in a secure, separate system accessible only to our compliance team. We retain them for the duration of your account and for a period after closure as required by law. We do not share these documents with third parties except as legally mandated.

Payment Information

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we receive transaction confirmations from your payment provider. We log your deposit method, amount, timestamp, and status (successful or failed). We do not store your full card numbers, bank account details, or e-wallet credentials; our payment processor handles those securely.

We use this data to track your account balance, reconcile deposits, and detect fraud. If a charge is disputed, we provide transaction records to your bank or payment provider.

Betting and Gaming Activity

We record all bets you place, games you play, and settlements. This includes match selections, stake amounts, odds, results, and profit or loss on each wager. We use this data to calculate your account balance, detect unusual patterns (e.g., rapid stacking of losses), and respond to disputes.

We retain bet history for at least 24 months so we can settle disputed claims and comply with regulatory queries. You can review your bet history in your superhoki account anytime.

Note: We do not track your location via GPS unless you explicitly grant permission on your mobile device. We do collect your IP address to detect fraud and enforce jurisdiction restrictions.

Contact and Support Data

When you contact our support team via chat or email, we log your inquiry, our response, and any information you provide. We use this to resolve your issue, train our staff, and improve our service. Support conversations are retained for 6 months and then deleted unless legal holds apply.

How We Protect and Use Your Data

Data Security on superhoki

We encrypt all data in transit (between your device and our servers) using HTTPS. Sensitive data at rest (passwords, KYC documents, payment details) is encrypted in our database. We use firewalls, intrusion detection, and regular security audits to protect against unauthorized access.

Our data centers may be located outside Indonesia. If your data travels internationally, it remains subject to our encryption and access controls. We do not permit our data center providers to access your information without authorization.

Third-Party Processors

We share data with the following partners:

We require all third parties to sign data-processing agreements that prohibit them from using your data for their own purposes.

Your Rights and Data Access

You may request a copy of all personal data we hold about you. Email our support team with your request, and we will provide a comprehensive export within 14 business days. You can also request correction of inaccurate information or deletion of your account (subject to legal retention requirements).

If you believe we misused your data or violated this policy, you may lodge a complaint with our support team or your local data protection authority.

Cookies and Tracking

We use cookies on the superhoki website to remember your login, track betting history during your session, and measure site performance. Most cookies expire after 30 days. We do not use cookies to track you across other websites.

You can disable cookies in your browser settings, but this may limit superhoki functionality. We also use analytics tools to count page views and identify technical issues; these do not track your personal identity.

Your data privacy on superhoki

  • We encrypt all data in transit and at rest using industry-standard methods
  • We do not sell your data to advertisers or marketing partners
  • We retain betting records for 24 months and KYC documents as legally required
  • You can request a copy of your data or deletion of your account anytime
  • We comply with data protection laws in jurisdictions where we operate

International Data Transfer

superhoki operates across multiple jurisdictions. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be processed on servers located outside Indonesia. We ensure that data transferred internationally remains encrypted and protected under our standard security protocols. By using superhoki, you consent to international data transfer under these protections.

Children and Restricted Access

Our services are not available to anyone under the age of majority in their jurisdiction. We do not knowingly collect data from minors. If we discover that a minor has created an account, we will close it and delete associated data.

Policy Changes

We may update this privacy policy periodically to reflect changes in our service or legal requirements. We will notify you of material changes via email or a notice on superhoki. Your continued use of our platform after an update constitutes acceptance of the revised policy.

Contact Us About Privacy

If you have questions about this policy or how we handle your data, contact our support team via live chat or email. We respond in English and Indonesian within 4 business hours. You may also submit a data subject access request in writing; we will respond within 14 days.

  1. Data Collection

    We collect email, phone, payment details, and KYC documents when you register and verify your account on superhoki.

  2. Data Protection

    All data is encrypted in transit and at rest using industry-standard encryption; access is restricted to authorized staff.

  3. Third-Party Sharing

    We share data only with payment processors, compliance partners, and support vendors under strict confidentiality agreements.

  4. Your Rights

    You can request access, correction, or deletion of your data anytime; contact our support team to begin the process.

We at superhoki take your privacy seriously. Our data practices are designed to protect your information while enabling us to provide a fair, responsive, and secure gaming platform. If you have any concerns about how we handle your data, reach out to our support team. We are committed to addressing your questions transparently and promptly.

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